Returns
We want you to be 100% delighted with your purchase. However, if you would like to return it, you can do so up to 14 days from the day your order is delivered. Please review the following information first before you contact us in case your question has been answered. If you have a new question, please email customerservices@kiranbe.com.
2. What is your returns policy?
Kiranbe Collectables accepts returns on most items for a full refund of the goods purchased. Returnable items should be shipped back to our returns address within 14 days of receipt of your shipment. In all cases, the items returned must be in their original condition. All goods will be checked on return.
Please note: All goods are your responsibility until they reach our Warehouse.
When returning items it is strongly recommended that you use recorded mail, as we cannot be held responsible for any loss in the post. By using a recorded mail service you should then be able to make a loss claim on the items lost and be reimbursed by the mail service provider. You will need to check the policy of the mail service provider you are using.
The return date stamp will be proof of your posting within the 14 working days time policy. Items must be returned at your own cost. We regret that Kiranbe Collectables cannot refund the cost of postage. If we have made a mistake and you need to return an item please contact us first so we can make special arrangements for you.
Items must be unused, undamaged, and in a saleable condition. Please return items in their original packaging.
Please note: Items in the sale section are for final sale only (exceptions apply). You will find your returns form enclosed in your order parcel. Please complete this form. If you no longer have that Returns Form, please click here for another copy. You need to print this off, complete it and send it back with the goods that you are returning.
3. Can I return an item in person?
Unfortunately we cannot accept the return of goods in person. Due to health and safety regulations there are no facilities for customer personal collections or returns at our address. Please do not attempt to hand deliver returns. Any items you need to return must be sent via post or courier. If you have any questions regarding your return, please email our customerservices@kiranbe.com.
4. Have you received my return?
As soon as our warehouse has processed your return, we will email you to let you know. In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in touch with our customerservices@kiranbe.com by sending us an email, and we'll get back to you within 48 hours. If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.
5. My item arrived damaged. What do I do?
Please email our customerservices@kiranbe.com with your order number, the name of the product, the date of purchase, and tell them about the damage or defect. We will try to resolve the situation as quickly as possible.
Please note: Items that are damaged in transit should be returned together with the faulty packaging for a full refund (including postage in both directions).
6. I’ve been sent the wrong item.
If the item we sent you is not the item that you have ordered from the website, Please email our customerservices@kiranbe.com with your order number and details and we will assist you.
7. Who pays to return the item?
We regret that Kiranbe Collectables cannot refund the cost of postage. If we have made a mistake and you need to return an item please contact us first so we can make special arrangements for you.
8. I have lost my Returns Note. What should I do?
Please contact our customerservices@kiranbe.com for a new one.
9. How long does it take to see a refund in my bank account?
It can take up to 10 days after we have processed your return depending on your banks processing time. We will email you to confirm we have done this.
INTERNATIONAL RETURNS
We want you to be happy with your purchase. However, if you would like to return an item you may do so at any time within 14 days of the date you received your parcel.
Please see our standard returns policy for further details.